SHIPPING & RETURNS

SHIPPING RATES

STANDARD SHIPPING IS ONLY $5.95 AND HAS A DELIVERY TIME OF 5-7 BUSINESS DAYS.

SAME DAY ORDER PROCESSING

YOU WILL RECEIVE YOUR ORDER 5-7 BUSINESS DAYS FROM THE DATE THAT IT IS SHIPPED OUT, NOT FROM THE DATE THAT IT IS PLACED. WE STRIVE TO SHIP SAME DAY (EXCEPT WEEKENDS AND HOLIDAYS) HOWEVER, WE DO HAVE THE OCCASIONAL DAYS WHERE WE ARE SO BUSY THERE MIGHT BE A ONE TO TWO DAY PROCESSING TIME. YOU WILL RECEIVE A SHIPPING NOTIFICATION EMAIL THAT WILL NOTIFY YOU OF THE CARRIER WE'VE USED TO SHIP YOUR ORDER, AND THE DIFFERENT TRACKING OPTIONS AVAILABLE FOR IT. INTERNATIONAL SHIPPING

IMPORT DUTIES, TAXES, AND CUSTOMS CHARGES: ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. THESE CHARGES ARE OUT OF OUR CONTROL, ARE COMPLETELY DECIDED BY YOUR COUNTRY, AND ARE THE BUYERS RESPONSIBILITY. PLEASE CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PURCHASE. INTERNATIONAL TRACKING: A TRACKING # IS EMAILED TO YOU AFTER YOUR ITEM HAS SHIPPED. THIS USPS TRACKING NUMBER WILL ONLY PROVIDE TRACKING TO THE BORDER AND WILL NOT TRACK BEYOND THE U.S. INTERNATIONAL SHIPPING MAY BE DELAYED FOR UNKNOWN REASONS AND MAY TAKE UP TO 4 WEEKS DEPENDING ON LOCATION.

RETURNS

IF YOU ARE UNHAPPY WITH YOUR PURCHASE FOR ANY REASON WE WILL OFFER A REFUND. IF YOU ARE UNHAPPY WITH THE SIZE OR COLOR AND INTERESTED IN A EXCHANGE, PLEASE RE-ORDER YOUR DESIRED ITEM ONLINE AND THEN SIMPLY RETURN YOUR ORIGINAL ITEM FOR A REFUND.

• PRODUCTS MUST BE KEPT WITH TAGS & BAGS AND NEW RE-SELLABLE CONDITION.
• DIRTY OR USED PRODUCTS WILL NOT BE ACCEPTED FOR RETURN.
• PLEASE INCLUDE YOUR RECEIPT WITH A NOTE EXPLAINING THE RETURN OR EXCHANGE.
• POLICY LASTS FOR 30 DAYS FROM THE DATE OF RECEIVING GOODS.
• THIS 30 DAY POLICY INCLUDES ALL ITEMS PURCHASE FROM THE NOVUM ONLINE STORE.
• ALL RETURNS MADE WITHIN THE 30 DAY POLICY WILL BE REFUNDED IN FULL MINUS A 7% RESTOCKING FEE.
• IF RETURNS ARE RECEIVED AFTER 30 DAYS, NOVUM RESERVES THE RIGHT TO REFUSE THE RETURN OR CHARGE AN ADDITIONAL 3% RESTOCKING FEE.
• REFUNDS DO NOT INCLUDE SHIPPING COSTS.
• ALL RETURNS AND EXCHANGES WILL BE PROCESSED WITHIN 2-3 BUSINESS DAYS OF BEING RECEIVED.

THERE ARE NO EXCHANGES OR RETURNS ON CLOSEOUT, CLEARANCE, SALE OR FLASH SALE ITEMS. THIS INCLUDES ANY AND ALL HOLIDAY OR BIRTHDAY SALES.

3 STEP RETURN PROCESS

1.) RE-BOX PACKAGE YOUR NEW, UNWORN AND TAGGED ITEMS ALONG WITH A NOTE CONTAINING YOUR ORDER NUMBER.

2.) SEND YOUR PACKAGE TO OUR WAREHOUSE AT:
ATTN: NOVUM
2710 1ST AVE
SAN DIEGO, CA 92103

3.) WAIT PATIENTLY! IT TAKES OUR TEAM 2-3 BUSINESS DAYS AFTER RECEIVING YOUR PACKAGE TO ISSUE YOUR REFUND!